The Restaurant Cafe Plaza is a convenient, onsite destination for international breakfast, lunch, and dinner fare. 24-hour room service is available. La Ventana Lobby Bar offers a place to unwind after a long day.

Guest services include currency exchange, concierge, ice and vending machines, 24-hour front desk, safe deposit box, shoeshine, complimentary parking, valet parking, wake-up calls, babysitting, luggage hold, a business center, five meeting rooms, a doctor-on-call, complimentary newspaper, hotel shops, a multilingual staff, and same-day laundry and dry-cleaning valet. For air transportation, the Aguascalientes International airport is approximately nine miles from the hotel.

There are 192 rooms, including 17 suites, on three floors. Room types include Double, King, and Suite. Club Level and Executive rooms are available. Non-smoking rooms and rooms equipped for the physically challenged are available upon request. Standard amenities include air-conditioning, alarm clock radio, bath amenities, coffeemaker, dataport, desk, direct-dial telephone, hairdryer, individual climate control, iron, ironing board, make-up/ shaving mirror, minibar, television, and trouser press.